Kepner tregoe case studies

When it comes to learning how to write better, is kepner tregoe problem analysis case study that company. By drew marshall, regional managing director kepner tregoe north america. Find root cause, make better decisions, manage risk and handle complex situations with ease. Kepnertregoe problem analysis case study admin may 27, 2019 leave a comment the logic of the model most problem resolution systems include the following steps.

You will also be provided with a complimentary copy of the new rational manager ebook, courtesy of kepnertregoe. A case study of the use of the kepner tregoe method of problem solving. During this three day workshop participants will learn how to use the kepner tregoe clear thinking processes. An important aspect of kepner tregoe decision making is the assessment. We kepner tregoe problem analysis case study dont provide any sort of kepner tregoe problem analysis case study writing kepner tregoe problem analysis case study services. Using kepner tregoe processes, the bank resolved the systems failure and restored the exchange cycle.

A case study of the use of the kepnertregoe method of problem. From early nasa missions through our work with nasa contractors and supporting companies developing cuttingedge technologies, these brief case studies show the value of systematic kt thinkingworking under pressure, reducing cost, and advancing new technologies. Causelink supports kepner tregoe s critical thinkingbased problemsolving methodology by providing an integrated tool to aid in identifying root cause. Learn the basic problem solving methodology processes. I choose to kepner tregoe problem analysis case study learn from the best. Kepnertregoe kt is a proud reseller of sologics causelink root cause analysis software. The tools, case studies, and discussion presented in this paper center around new product development and commercialization as, ideally, process robustness activities start at the earliest stages of process design and continue throughout the life of the product. Case study example the team decided that, since there were no reports or evidence of injury and the number of cases was still small, there was no immediate need for a recall or other drastic actions. At pierpont communications, we help our clients achieve their business goals.

Has anyone any practical experience of using the kepner tregoe method as an improvement problem solving technique. A case study of the use of the kepnertregoe method of. Client case studies of kepnertregoe kt consulting or training programs demonstrate how manufacturers developed advanced troubleshooting for rapid root cause analysis rcaeven when new technologies yielded problems never seen before or when the cultural kepmertregoe of offshore manufacturing seemed daunting. Automotive case studies offer a few examples that are drawn from decades of kepnertregoe experience in the automotive industry. You will work with original kepner tregoe materials manuals, process worksheets, process posters, case studies in english. Consulting results from kepner tregoe manifest themselves throughout the organization by quicker root cause analysis and more robust processes. The twoday kepner tregoe foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems. Implementing lean is a neverending process, and with kepnertregoes lean silver belt workshop, youll establish the right roadmap for continuous improvement within your organization. The new rational manager kepner, charles higgins, tregoe, benjamin b. Causelink supports kepnertregoes critical thinkingbased problemsolving methodology by providing an integrated tool to aid in identifying root cause. Automotive manufacturers and suppliers kepnertregoe. Kepner tregoes customers discuss the business and operational results they gained from deploying a single thinking process and approach across their. After reading you will understand the basics of this powerful problem solving tool.

View client success stories by clicking on your industry of choice, just to the left. Kepnertregoe engaged pierpont to develop an integrated marketing campaign for their new mobile application. Pharmaceutical and medical industry case studies focus on bringing greater efficiency or quality not only to manufacturing in a regulated. Learn how to use kepner tregoe methods in practice to increase your efficiency. Management training techniques to improve problem solving and decisionmaking abilities have had wide acceptance in recent years. Kepner tregoe kt is a proud reseller of sologics causelink root cause analysis software. Kepner tregoe method, a problem solving and decision making. Posted on january 31, 2019 september 3, 2019 by pierpont team. This paper focuses on a macroeconomic problem which is not easily solved due to.

The kepner tregoe method deploys an efficient troubleshooting process. Kepner tregoe analysis management case studies and articles. By implementing kepnertregoe s business solutions that are datadriven, systematic and timetested, business leaders are trained to perform under pressure. The strength of this workshop lies in its practical nature and its application of companyspecific or industryspecific case studies that enable attendees to operationalize those concepts. Doc case studies in disastera coded approach edgar. Kepnertregoe invites learners to dig deeper and understand the situations around them better through a set of tried and tested processes. A case study of the use of the kepnertregoe method of problem solving and decision making. The original hypothesis about the new vendor could not explain all the facts and was eliminated from consideration. This case study gives a detailed description of the use kt problem solving approach and global collaboration during development of a new semiconductor process at tokyo electron.

This case was reported to kepner tregoe and associates, whose systematic approach to problem analysis, as described in this installment, made possible the correct solution of a very puzzling. One such training course was developed by charles kepner and benjamin tregoe and associates in 1958. It helps untangle the confusion and remove roadblocks that usually hinder us from seeing the whole picture, delaying us from resolving what concerns us the most. Kepner tregoe developed a userfriendly mobile application specifically for ipad and android tablets. In a fastmoving, crowded, and often jargonheavy industry, kepner tregoe needed to. By implementing kepnertregoes business solutions that are datadriven, systematic and timetested, business leaders are trained to perform under pressure. Upon completion you will begin to see an immediate and longterm return on investment.

Theses 1969 a case study of the use of the kepnertregoe method of problem solving and decision making. When faced with a problem or decision, you need the right answer and fast. Jan 21, 2010 kt energy case studies kt kepnertregoe. Many it service management itsm practitioners are first introduced to kepnertregoe kt during their exploration of the problem management processes. May 26, 2017 austin case studies, case study format, digital and content case studies, featured case studies, marketing case studies, new york and new jersey case studies, professional and financial case studies, public relations case studies kepner tregoe.

Case studies from organizations such as gm, hallmark, novartis, honda motor company, and many others, highlight kepnertregoe s expertise in getting to the root cause of the problem. Their book, published in 1965 l, describes the kt process which is based on the concept that a problem is a deviation between what should be happening and what is. Austin case studies, case study format, featured case studies, new york and new jersey case studies, professional and financial case studies, public relations case studies kepner tregoe 60th anniversary. Their approach is already used in many industries and for different types of decision problems. Automotive manufacturers and suppliers kepner tregoe nederland kepner tregoe. This is a rational model that is well respected in business management circles. Yet, moving through kts problem solving and decision making process typically. This course enables individuals to deliver a high level of quality and consistency in customer support. This series of brief case studies demonstrate how construction materials companies are creating value and saving millions by working with kt to manage projects strategically, make targeted operational improvements and improve the troubleshooting skills of their workforce.

Ideally, when they begin working on the issue, there is a solid baseline of data that can direct them as they switch from passive data collecting to. Aids in evaluating alternative courses of action and optimizing the ultimate results based on explicit objectives can be applied to a range of decisions like. May 27, 2019 kepner tregoe problem analysis case study the logic of the model most problem resolution systems include the following steps. It is very detailed and complex method applicable in many areas, which is much broader than just idea selection. The ogcs service operation publication points to a kepner tregoe analysis as one of the most useful and frequently used techniques for problem investigation and diagnosis. Kepner tregoe invites learners to dig deeper and understand the situations around them better through a set of tried and tested processes. The kepner tregoe clear thinking processes includes, situational analysis, problem analysis, decision analysis and potential problem analysis. Leading and managing any team these days is an exercise in endurance. Through research charles kepner and benjamin tregoe discovered that the registration of a problem is not a uniform process. A mobile app that supports the daily application of kepnertregoe processes after the training course.

Many it service management itsm practitioners are first introduced to kepner tregoe kt during their exploration of the problem management processes. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters. The systematic approach and their indepth knowledge of apollo xiiis systems led the engineers to rapidly find the cause and take action, and weeks later, find the root cause. Other core benefits of the kepnertregoe foundation course include. With over 230 separate initiatives, project and resource planning was a daunting task. The kt team helped us pull together a structured, logical program for managing the implementation. Articles from kepnertregoe knowledge center include case studies, problem solving articles, process improvement analyses, as well as implementation advice. Celebrating sixty years of kepner tregoe s it leadership in. Founded in 1958, the princeton, new jerseybased kepner tregoe is the international leader in developing critical thinking skills. Integrated social media elements that direct participants to additional content that reinforces concepts and provides technique reminders.

Information technology client case studies are among our most welldocumented examples of how kepnertregoe kt structured troubleshooting and other. Kepnertregoe problem analysis case study essay virgins. Jun 18, 2019 kepner tregoe problem analysis case study kt has designed a proactive model for maximizing the value that the customer support function can provide to both your organization and your customers. Our work and case studies pierpont works across industries and practice areas to develop multifaceted communication programs that create engagement and inspire action. Whether that goal is improving brand reputation, planning for or managing a crisis, increasing website traffic, driving positive media coverage, or increasing sales, pierpont is focused on delivering results. In partial fulfillment of the requirements for the degree ster of science. Case studies prove that by identifying the root cause of the problem using kts disciplined, systematic approach, clients in diverse industries were able to reduce. Situation appraisal problem analysis decision analysis potential problem analysis.

A library of 25 new and timetested case studies that demonstrate powerful, realworld examples. Kepner tregoe is a global leader in improving business performance through proprietary organizational transformation and troubleshooting methodologies. Kepner tregoe, a global consulting firm focused on it service management, operational excellence and training, approached pierpont to announce their 60 th anniversary of operations and to reboot their public relations program. It is called also a root cause analysis and decisionmaking method. Benjamin tregoe december 23, 1927 april 2005 was cofounder of kepnertregoe, a management consulting firm, where he served as chairman emeritus until his death in 2005. Nov 19, 2019 this article explains the kepner tregoe method, also known as the ktmethod, developed by charles kepner and benjamin tregoe in a practical way. We help clients implement their strategies by embedding problemsolving, decisionmaking, and project execution methods through individual and. Recurring system failure puts millions of dollars at risk.

Kepnertregoe white papers are available on a variety of topics focused around business or organizational challenges and how kepnertregoe processes address them, often using case studies as examples of realworld application. It is based on longterm studies on how entrepreneurs solve problems and make decisions. Kepner tregoe method, a problem solving and decision. Leading when everything is unexpected kepner tregoe. Industry experience case studies include clients success stories in a wide range of industries such as. Kepnertregoe, auldhouse, problem solving and decision making. The ogcs service operation publication points to a kepnertregoe analysis as one of the most useful and frequently used techniques for problem investigation and diagnosis. The teams solving the problems has used the kepnertregoe kt methodology. From branding and digital to crisis communications and public relations, our case studies further illustrate the depth and breadth of how we can help you move the needleand. What are your comments on its use alongside six sigma, for say green belts as an example.

Use features like bookmarks, note taking and highlighting while reading the new rational manager. Kepnertregoe foundation project strategy consulting group. The kepnertregoe foundation course is beneficial for individuals who want to be trained and certified in a best practice that is recommended for problem analysis kepnertregoe is referenced as a best practice in the official itil service operation publication. At the heart of kts approach to lean is blending our proven methodologies for critical thinking with lean processes.

Pechiney nederland nv smelter eliminates bottleneck and meets goals pechiney nederland nv. Kepnertregoe integrated marketing case study pierpont. Case study example this case study provides an example of how an organization with an effective customer service data collection protocol was able to promptly recognize a significant issue. Presented to the faculty of the division of business and business education kansas state teachers college. Kepner tregoe kt has served the european coal industry for more. For many of the leaders i meet it feels like each morning or week, or month when they can see that far they have a plan and thenwell, in polite circles we say, stuff happens with the velocity of a firehose. Kepner tregoe s problem analysis provides such framework for clarifying and documenting nonconformances accurately and concisely. This partnership enhances visibility during issue resolution, maximizes use of data, and provides realtime access and reporting for. Kepner tregoe s customers discuss the business and operational results they gained from deploying a.

An updated edition for a new world kindle edition by kepner, charles h. Aerospace industry case studies identify numerous ways in which organizations have relied on kepnertregoes structured problem solving for critical. Automotive manufacturers and suppliers kepner tregoe deutschland kepner tregoe. New york and new jersey case studies archives pierpont. It is a toolbox of analysis instruments with which support staff can isolate the possible cause of a problem and then proceed to systematically resolve the incident at hand.

A structured methodology for identifying and ranking all factors critical to a decision to minimize the influence of conscious and unconscious biases. Oct 21, 2016 learn about the benefits of kepner tregoe problem solving and decision making for your organization. Client success stories consulting results kepnertregoe. A few more case studies are used to illustrate the diverse. Kepner tregoe resolvesm is a system for the analysis of technical failures that enables support personnel to process each respective customer situation in a structured manner. We will not breach university or college academic integrity policies. Most projects are not as unappealing as the job in this case study, but it clearly illustrates the factors that influence human performance and introduces the. Client case studies of kepnertregoe kt consulting or training programs demonstrate how manufacturers developed advanced troubleshooting for rapid root. Kepnertregoe played a key role in the execution phase of the project. This partnership enhances visibility during issue resolution, maximizes use of data, and provides realtime access and reporting for problem solving. All content is posted anonymously by employees working at kepnertregoe. Celebrating sixty years of kepner tregoe s it leadership in technology media. According to the kepner tregoe method, different tasks involve different problems, which in turn need different approaches. The writers there are skillful, humble, passionate, teaching and tutoring from personal experience, and exited to show you the way.

Nasa engineers, skilled in kepnertregoe problem solving and decision making processes, began to build a specification of the deviation and started contingency actions. Austin case studies, case study format, digital and content case studies, featured case studies, marketing case studies, new york and new jersey case studies, professional and financial case studies, public relations case studies kepner tregoe. Tregoe helped found the company in 1958 with fellow rand corporation employee charles kepner based on their research on rational decision making and problem solving. It is a structured methodology for gathering information and prioritizing and evaluating it. That probably isnt a question that you think about very often, but you might be a little bit shocked when you take a moment to think about how many choices you actually make in a given day.